ما هو دور إطار عمل ITIL في إدارة خدمات تكنولوجيا المعلومات (ITSM)؟

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Accepted Answer

يعمل إطار عمل ITIL على توفير مجموعة من المفاهيم والممارسات الأساسية لإدارة خدمات تكنولوجيا المعلومات. يساعد ITIL في تحسين تنظيم وتنفيذ وتوفير الخدمات التقنية بطريقة مؤسسية ومنهجية. يوفر ITIL إطار عمل شامل يتضمن عمليات إدارة الخدمات المختلفة مثل التصميم والتحليل والتشغيل والتحسين المستمر، ويهدف إلى تحقيق أهداف الأعمال وتلبية احتياجات العملاء بشكل فعال وفعّال.

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دورة ITSM Video Tutorials By Eng Mohamed Alwy معتمد بشهادة

دورات it تكنولوجيا المعلومات

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